Canvas Hotel is committed to respecting and protecting the privacy of our customers. This policy clearly outlines how we collect, use, store, and safeguard consumers’ personal data when using services provided by the hotel, in compliance with applicable laws and regulations of Vietnam.
1. Purpose of Collecting Personal Information
We collect customers’ personal information for the following purposes:
- Managing and providing accommodation, dining, and hotel-related services and facilities.
- Processing room reservations, payments, and special requests.
- Sending notifications regarding promotions, special offers, and related events.
- Improving service quality through customer surveys and feedback.
- Complying with reporting obligations as required by competent government authorities.
2. Scope of Information Usage
Customers’ personal information will only be used for the purposes stated above and may be shared with third parties in the following specific cases:
a) Internal Hotel Departments
Purpose: processing reservations, customer care, dining services, payment handling, etc.
Information used: full name, phone number, email address, special requests, booking history.
b) Online Payment Gateway Providers
Purpose: processing reservation transactions and online payments.
Information used: full name, email address, phone number, transaction value, and partial card information (excluding CVV code).
c) Hotel Management Software Providers
Purpose: storing and managing reservation details and customer history.
Information used: full name, gender, phone number, nationality, stay history, special requests.
d) Transportation Service Providers (upon request)
Purpose: airport transfer arrangements or tour support services.
Information used: full name, phone number, arrival/departure time, destination.
e) Competent Government Authorities
Purpose: serving inspections, audits, investigations, or other legal requirements.
Information used: all customer information as specifically requested in writing.
Note: Third parties are only permitted to use information within the necessary scope and must commit to complying with personal data protection regulations.
3. Information Retention Period
- During the period in which the customer uses our services and for up to 5 years thereafter (unless otherwise required by law).
- Or until the customer submits a valid request for deletion of personal information.
- After this period, we will delete or anonymize the data in accordance with our internal security procedures.
4. Information Collecting & Managing Entity
Company Name: Tung Phat Trading Investment and Services Joint Stock Company – Canvas Hotel
Address: 234 Vo Nguyen Giap Street, An Hai Ward, Da Nang City, Vietnam
Hotline: +84 236 384 6868
Email: info@canvashotel.com.vn
5. Rights and Methods to Access & Modify Personal Information
Customers have the right to:
- Access, review, update, or request deletion of their personal information.
- Withdraw consent for personal data processing at any time.
- Submit complaints or reports regarding misuse of personal information.
Methods of Request
- Send an email to: info@canvashotel.com.vn
- Call our hotline: +84 236 384 6868
- Or submit a request directly at the hotel reception desk.
The hotel will verify the information and process requests within a maximum of 03 working days.
6. Complaint Handling Mechanism
We will receive and resolve all complaints related to the use of personal information within 03 working days from the receipt of an official request.
If additional time is required, we will provide a clear explanation and estimated response timeline.
Any complaints regarding misuse of personal data or use beyond the notified scope will be handled transparently, promptly, and in accordance with applicable laws.
7. Policy Display & Updates
This policy is publicly displayed on our official website at: canvashotel.com.vn
The policy is also provided at the time customers perform any activity involving information collection on our systems.
We may update this policy to comply with new regulations. Any amendments will be clearly announced on the website.
